How to Facilitate UPI Fund Transfer Using MCP Point – Step-by-Step Guide

Digital payments in India are evolving rapidly, and MCP Point, powered by MissCallPay’s Ultra-Secure UPI Over Voice technology, is redefining how Business Correspondents (BCs) and Bank Mitras (BMs) serve customers.With the RBI-backed UPI123Pay framework, MCP Point enables Assisted UPI Fund Transfers even for users without smartphones or internet connectivity.

This detailed guide explains how to Facilitate UPI Fund Transfer through MCP Point, the steps involved, compliance considerations, and the operational advantages for financial agents and merchants across Bharat.

1. Introduction to MCP Point

MCP Point is a premium feature within the MissCallPay Business App that empowers Bank Mitras and Business Correspondents to facilitate digital payments for their customers in a secure, RBI-compliant, and technology-independent way.Unlike AePS or DMT systems, MCP Point operates without requiring wallets, deposits, or repeated KYC processes. Every transfer is executed directly between bank accounts through UPI123Pay — ensuring safety, compliance, and instant settlements.

2. What Is Facilitate UPI Fund Transfer?

The Facilitate UPI Fund Transfer feature allows BCs/BMs to initiate payments on behalf of customers using Assisted UPI.Transactions are validated and authorized via MissCallPay’s UPI Over Voice IVR system — a secure, language-friendly method that verifies the recipient’s details and allows customers to authorize transfers privately using their UPI PIN.

This feature supports:

• Bank-to-bank transfers through Account + IFSC

• UPI ID or UPI-linked mobile number transfers

• Static and Dynamic QR-based transfers

3. Pre-Requisites for Using MCP Point

Before initiating a UPI Fund Transfer, ensure that:

• You have an active MCP Point subscription (Silver, Gold, or Diamond plan).

• Your MissCallPay Business App is updated to the latest version.

• You have sufficient CPC (Cost per Call) balance available.

• The customer’s bank-linked mobile number is active and reachable.

• You have a stable mobile network connection to support the IVR flow.

4. Step-by-Step Process to Facilitate UPI Fund Transfer Using MCP Point

Step 1: Launch the MissCallPay Business App

Open the MissCallPay Business App on your registered device and log in using your credentials.Navigate to the MCP Point section and tap on “Facilitate UPI Fund Transfer.”

Step 2: Select the Type of Fund Transfer

MCP Point offers three secure methods to facilitate fund transfers based on the details provided by your customer:

1. Account + IFSC:Enter the recipient’s account number and IFSC code. Ideal when the recipient does not have a UPI ID.

2. UPI-linked Mobile Number or UPI ID (VPA):Enter the UPI ID or registered mobile number linked with the recipient’s bank account.

3. Scan QR Code:

   • Static QR: For fixed merchant codes (e.g., retail or shop payments).

   • Dynamic QR: For e-commerce, ticketing, or bill payments where the amount auto-fills automatically.

Step 3: Enter and Verify Transaction Details

Fill in the necessary details, including:

• Sender’s mobile number (linked to the bank).

• Recipient’s details (Account + IFSC, UPI ID, or QR).

• Transfer amount (up to ₹25,000 per day per customer).

• Optional: Transaction remark for internal tracking.

The MissCallPay system automatically validates recipient details in real-time to prevent failed or misrouted transactions.

Step 4: Confirm and Initiate the UPI Over Voice Call

After verifying all information, tap “Initiate UPI Over Voice.”

1. The customer receives a secure IVR call from MissCallPay’s official number.

2. The IVR reads the recipient’s name and transfer amount.

3. The customer confirms the details and enters their UPI PIN privately using their mobile keypad.

4. The transaction is processed securely through UPI123Pay, with no exposure of credentials to the BC or system operator.

This ensures complete privacy, compliance, and fraud protection in every transaction.

Step 5: Receive and Share Confirmation

Once the transfer is completed:

• The MissCallPay app displays a “Transaction Successful” message along with a UTR number.

• You can generate and share a digital or printable receipt via SMS or WhatsApp for customer records.

• One CPC will be deducted from your bundled CPC balance for each successful transaction.

5. Transfer Limits and Compliance

Parameter	Details
Daily Limit (Per Customer)	₹25,000
Monthly Limit (Per Customer)	₹7,50,000
Mode	Bank-to-Bank (no wallet involved)
KYC Requirement	One-time onboarding only
Settlement	Instant as per UPI standards
Security Framework	RBI-backed UPI123Pay

Each transaction complies with NPCI and RBI guidelines under UPI123Pay, ensuring reliability, security, and full traceability.

6. Troubleshooting and Common Issues

Issue	Cause	Resolution
Customer not receiving IVR	Network issue	Retry after checking signal
Transaction failed	Incorrect PIN or details	Verify and retry
Amount debited but not credited	Bank server delay	Refund auto-processed within T+1 as per UPI rule
Limit reached	Daily ₹25,000 cap exceeded	Schedule transfer for next day
Invalid UPI ID	Typographical error	Verify and correct ID

7. Security and Data Protection

All transactions processed through MCP Point are compliant with RBI’s Digital Payment Security Controls and DPDP Act 2023. Security layers include:

• Encrypted IVR PIN entry (no human or system access to PIN).

• No wallet storage or nodal intermediary.

• End-to-end encryption for all communication between app and bank.

• ISO 27001 certified data handling and audit protocols.

As a BC, you must ensure:

• The customer personally enters their UPI PIN.

• The mobile number used is bank-linked.

• No credentials are shared or written down.

• Receipts are issued for every successful transaction.

8. Example Scenarios

Example 1 – Domestic Money TransferA factory worker in Pune wants to send ₹10,000 to his family’s account in Varanasi. You select Account + IFSC, verify the name, initiate the IVR, and the customer approves the transaction securely using UPI PIN — completed in under 2 minutes.

Example 2 – Merchant PaymentA local trader scans a supplier’s static QR to pay ₹2,500. You initiate the transfer, and the customer approves through IVR — instantly credited to the supplier’s bank.

Example 3 – Online Purchase via Dynamic QRA customer books a train ticket via IRCTC. You scan the dynamic QR, verify the amount, and complete payment via MissCallPay’s UPI123Pay flow.

9. Benefits of Facilitating UPI Fund Transfers through MCP Point

• No KYC repetition for each transaction.

• No wallet or nodal dependency, eliminating freeze or fraud risks.

• Direct bank-to-bank transfer, ensuring instant settlement.

• No need for biometric or POS devices.

• Faster service delivery — process more customers per day.

• Higher income potential through low-cost CPC structure.

• Trusted technology, backed by RBI and NPCI through UPI123Pay.

10. Key Compliance Guidelines

• Always operate using your registered BC account.

• Maintain confidentiality of customer data.

• Adhere to transaction limits and reporting rules under RBI norms.

• Store and transmit customer information only via MissCallPay’s secure platform.

• Report any suspicious or failed transactions promptly to support.

11. Customer FAQs

Q1. Can I Facilitate UPI Fund Transfers for customers without smartphones?

Yes. MCP Point allows customers to authorize payments through voice calls via UPI123Pay.

Q2. Is internet required for customers?

No. Customers only need their bank-linked mobile number active to receive the IVR call.

Q3. Is my commission deducted from transaction value?

No. Each transaction consumes only one CPC from your bundled package.

Q4. How secure is MCP Point?

Extremely secure. Transactions are processed via encrypted UPI123Pay rails and never expose customer PINs or account details.

Q5. What if a transaction fails?

In case of failure, the amount auto-reverses to the customer’s bank account as per UPI settlement guidelines.

12. Conclusion

The Facilitate UPI Fund Transfer feature within MCP Point is transforming assisted digital banking across India. By combining UPI123Pay’s RBI-backed framework with MissCallPay’s proprietary UPI Over Voice technology, it allows Business Correspondents and financial agents to serve every customer — even those without smartphones, internet access, or digital literacy.

With no repeated KYC, no wallet dependencies, and no risk of frozen balances, MCP Point ensures seamless, compliant, and secure fund transfers — directly from one bank account to another. It helps BCs grow faster, serve more customers, and expand their earnings with complete operational peace of mind.

If you’re a Bank Mitra, DSA, or Retail Partner looking to expand your services and income potential, joining MCP Point is the smartest step forward.With a simple onboarding process, direct bank settlements, and a fast-growing network across Bharat, MCP Point empowers you to deliver true financial inclusion — one secure UPI transaction at a time.

Join MCP Point today and become part of India’s next wave of digital payment transformation.